| ORDERING, POLICIES AND TERMS...... |
Terms: net 30 days subject to approved credit. Copies of credit applications are available at our Customer Service Center and we will fax a copy to customer to fill out at salesman?s request. No shipments will be allowed until credit report has been returned and verified by us. When credit is not approved, full payment in advance is required with the order, or a credit card can be used to make initial purchase. A late charge of 1 ½ % per month will be charged on all outstanding invoices over 30 days. Any account over 45 days past due will be put on **credit hold**. An account on **credit hold** status must pay up to 30 day current status before ordering or orders can be released or scheduled for shipment. Prompt payment will insure timely deliveries and shipments.
Credit card payments will be gladly accepted. We accept: American Express, Discover, Master Card and Visa.
PRICES: We reserve the right to change prices without notice. Every attempt will be made to give as much notice as possible. Price increases will also be listed on What's New Page. Be sure to check each month.
MINIMUM ORDER: A charge of $20.00 to cover the cost of paperwork and processing will be added to invoices under $200.00. FEDERAL EXPRESS GROUND CHARGES: Handling Fee for FEDX Shipments: $10.00 per shipment.
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WARRANTY: All products are designed exclusively for industrial and institutional use by trained personnel. All products are sold “as is” and the manufacturer makes no warranty, expressed or implied, of merchantability, fitness for a particular purpose or otherwise, concerning the use of these products which extend beyond the statements of the respective labels. Seller’s liability shall be limited to the invoice price of the goods sold. Claims must be made within 6 months from the date on the invoice and merchandise should be available for inspection at customer’s facility.
SHIPPING: All shipments must be made in accordance with all DOT regulations with regard to packaging, product labeling, container labeling, vehicle placarding, and driver qualification. It is a joint responsibility of Waco Chemical & Supply Co. and Waco's customers to insure that DOT compliance is maintained
at all times.
FREIGHT: All orders will be shipped freight collect, (f.o.b., Dalton, Ga.) unless prior arrangements are made. All common carrier discounts will be deducted from the entire freight bill for the end user. Currently, fuel surcharges are being charged by all common carriers and these charges will be added to the freight charges sent to our customers. These charges will not be deducted from the total freight charges.
FREIGHT CLAIMS: Title to all shipments passes to the common carrier once it leaves our plant and is signed for by the trucking company as being in good condition. If shipment arrives in damaged condition or if some of the merchandise is lost, it is the responsibility of the freight carrier. Either accept the shipment, noting on the bill of lading that the shipment was received in damaged condition or that part of the merchandise is missing, and file a claim to the common carrier or refuse the entire shipment and CONTACT WACO immediately.
Never sign for merchandise before checking the amount and condition of shipment.
RETURN POLICY: Prior written authorization must be obtained from our Customer Service Center to return any Waco Chemical product(s) to our facility in Dalton, Ga. All returns will be charged a 25% restocking fee and may be subject to additional charges based on the condition of containers/packages and chemical analysis in our Q.C.Lab. Authorized returns must be returned via commom carrier, F.O.B., our plant or freight marked prepaid on the bill of lading from the customer. The customer is responsible for freight charges if any item is returned to our Dalton facility.
PALLETIZED SHIPMENTS: Whenever possible, we will palletize and stretch-wrap orders to insure safe shipping and eliminate possible damage to shipments. To help us service your needs and to minimize freight damage, please utilize the following palletized quantities whenever possible:
Standard Quantities for Palletized Shipments:
(36) 5-gallon pails
(48) 4/1 gallon cases
(18) 6/1 gallon cases
(4) 55 gallon drums
(55) 12/1 quart boxes.
Tote tanks available at buyer’s request
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DISPOSAL: It is the responsibility of the customer to use and dispose of unused products in full compliance with all federal, state and local regulations. Each product’s Material Safety Data Sheet provides a listing of any hazardous materials contained in the product. On a regular basis, the customer must consult pertinent regulatory statues for current handling, reporting or disposal requirements. Product residues that remain in empty containers constitute a hazard to people handling the container and to the environment if disposed of improperly.
TECHNICAL SERVICE, ENVIRONMENTAL ISSUES AND PROBLEM SOLVING:
We are available for your technical questions and if you have a specific problem that needs special attention or a special designed chemical, we are hear to meet help and meet your chemical needs. We have over 30+ years of experience working in these areas.
Please call Steve Mason at: 800-998-3941 or email: stevemason@wacochemical.com for any assistance in this area.
ADVERSE EFFECTS: We ask that all customers and sales personnel report any Adverse Effects information that they become aware of to our Customer Service Center.
RESPONSIBILITY: All sales personnel must insure that his customers know how to handle, use and store products correctly and safely and in accordance with all existing laws.
Proper customer training and instruction regarding product use is imperative and cannot be over-emphasized.
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